Privacy Policy

At The Original Travel Company (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.theoriginaltravelcompany.com (“Website”), contact us, enquire about our travel services, or book a journey with us.

By using our Website or sharing your information with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information

• Full name
• Email address
• Phone number
• Address (where required)
• Date of birth or age-related information (where required for travel planning)
• Passport details and travel documents (only when required for bookings)
• Emergency contact details
• Travel preferences and requirements
• Any other information you voluntarily provide while communicating with us

Travel Information

To create personalised travel experiences, we may collect information such as:

• Preferred destinations
• Travel dates
• Accommodation preferences
• Dietary preferences
• Mobility requirements
• Special assistance requirements
• Group travel details

Website Usage Information

When you visit our Website, we may automatically collect certain information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the Website
• Website interaction data

This helps us improve our website experience and services.

2. How We Use Your Information

We use your information for purposes including:

• Responding to travel enquiries and requests
• Creating personalised travel itineraries
• Processing bookings and travel arrangements
• Coordinating with hotels, airlines, transport providers, and other travel partners
• Providing customer support before, during, and after your journey
• Sending important travel updates and communication
• Improving our services and website experience
• Sending relevant travel updates, offers, and newsletters (where you have opted in)

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share necessary information with trusted third parties only when required to provide your travel services, including:

• Hotels and accommodation providers
• Airlines and transportation providers
• Local tour operators
• Visa and documentation assistance providers
• Payment processing partners
• Technology and website service providers

These partners receive only the information required to fulfil the requested service.

4. Payment Information

Any payment-related information is processed through secure third-party payment providers. We do not store your complete payment card details on our systems.

5. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience. Cookies help us:

• Understand website usage
• Improve website performance
• Remember preferences
• Provide relevant content

You may choose to disable cookies through your browser settings, although some website features may not function properly.

6. Marketing Communication

With your consent, we may contact you through:

• Email
• WhatsApp
• Phone
• Other communication channels

We may share updates about:

• New journeys
• Travel inspiration
• Offers
• Community updates

You can request to stop receiving marketing communication at any time by contacting us.

7. Protection of Your Information

We take reasonable measures to protect your personal information from:

• Unauthorised access
• Misuse
• Loss
• Disclosure

However, no method of online transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain your information only for as long as necessary to:

• Provide requested travel services
• Maintain business records
• Meet legal and accounting requirements
• Resolve disputes or enforce agreements

9. Your Rights

You may request:

• Access to the personal information we hold about you
• Correction of inaccurate information
• Removal of your information where applicable
• Withdrawal of consent for marketing communication

To make such a request, please contact us.

10. Third-Party Links

Our Website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external websites and encourage you to review their privacy policies separately.

11. Children’s Privacy

Our services are not directed towards children. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us: