Privacy Policy
At The Original Travel Company, we value the trust you place in us when you choose to travel with us. We understand that travel planning involves sharing personal information, and we are committed to protecting your privacy and handling your information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our trips, or use our travel services.
1: Information We Collect
When you interact with us, we may collect information such as:
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Name
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Email address
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Phone number / WhatsApp number
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Travel preferences and interests
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Details shared while enquiring about trips
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Information required for bookings such as traveller details, passport information, visa-related information, insurance details or other documents (where applicable)
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Payment-related information required to process bookings (we do not store complete payment card details)
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We may also automatically collect certain technical information when you visit our website, such as browser type, device information, pages visited and website usage data.
2: How we use the information
We use your information to:
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Respond to your enquiries and travel requests
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Share details about our trips, itineraries and experiences
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Create personalised travel recommendations
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Process bookings and provide travel-related services
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Coordinate with travel partners such as hotels, transport providers, activity providers, visa partners and insurance providers where required
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Send important updates related to your trip
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Improve our website, services and customer experience
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Share relevant travel updates, offers and community information (only where you have opted to receive them)
3: Sharing of Information
We do not sell, rent or trade your personal information.
We may share necessary information with trusted third-party service providers involved in delivering your travel experience, including:
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Hotels and accommodation providers
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Airlines and transport partners
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Local experience providers
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Visa and insurance service providers
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Payment processors
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Technology providers supporting our website and communication systems
We share only the information necessary to provide the requested service.
4: Data Security, Cookies & Website Analytics
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We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.
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However, no online platform can guarantee complete security, and we encourage you to share information only through official communication channels.
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Our website may use cookies and similar technologies to improve your browsing experience, understand website usage and improve our services.
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Cookies may help us understand:
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Which pages visitors find useful
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How users interact with our website
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Website performance
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You may choose to disable cookies through your browser settings.
5: Communication Preferences & Your Rights
If you share your contact details with us, you may receive:
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Trip updates
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Travel inspiration
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Community updates
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Information about upcoming experiences
You can request to stop receiving marketing communications anytime by contacting us.
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You may request to:
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Access the personal information we hold about you
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Correct inaccurate information
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Request deletion of your information (where legally possible)
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Withdraw consent for certain uses of your information
To make such a request, please contact us.
6: Third Party Links & Changes to this Policy
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Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external websites.
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We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements.
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Any updates will be published on this page with the revised date.
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